Returns and refunds are handled under the applicable sales contract and mandatory legal rights.
1. Eligibility and time limit
The applicable time limit is specified in the quotation or contract.
2. Conditions for returns
Contact us before returning goods. Custom, perishable and special bulk orders may be subject to agreed terms and applicable laws.
3. How to make a claim
Send your order reference, purchase date, evidence photos and a description of the issue to our official contact email for next steps.
4. Shipping and refunds
Return shipping costs, refund method and timing are defined by the order agreement and applicable law.
5. Contact and legal rights
Nothing in this policy removes rights that cannot be excluded by applicable law. Contact our team before returning goods.
Contact customer support